Effective Date: March 1, 2026

Overview

At The Wild Patch, we take great care in growing and packaging healthy native plants. Because plants are living organisms and can be affected by weather, handling, and planting conditions, our return policy differs from typical retail products.

Please review the policy below before making a purchase.

Live Plant Returns

We do not accept physical returns of live plants. Once plants leave our nursery or are delivered, we cannot guarantee their condition due to factors beyond our control such as weather, planting conditions, watering, or care.

Damaged or Incorrect Orders

If your plants arrive damaged or if you receive the wrong items, please contact us within 48 hours of delivery or pickup.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the problem

• Clear photos of the plant(s) and packaging

After reviewing the issue, we may offer one of the following:

• Replacement plants (if available)

• Store credit

• A partial or full refund

Plant Health Guarantee

We guarantee that plants leave our nursery healthy and in good condition. However, we cannot guarantee plant survival after planting due to variations in soil, watering, sunlight, pests, and local climate conditions.

We encourage customers to review planting instructions and choose plants appropriate for their growing conditions.

Seed Sales and Returns

Due to the nature of seeds, all seed sales are final and seeds are not eligible for return or refund.

Our seeds are carefully cleaned, stored, and periodically tested for viability and germination. However, successful seed germination and plant establishment depend on many factors beyond our control, including proper cold stratification, soil conditions, moisture, temperature, planting depth, timing, light exposure, and local climate conditions.

Because many native plant seeds require specific pretreatment such as cold stratification or seasonal sowing, customers should carefully review the growing instructions provided for the particular seed species they purchased.

We cannot guarantee germination success once seeds have been planted or stored by the customer.

Order Cancellations

Orders may be canceled for a full refund before they are shipped or scheduled for pickup. Once an order has shipped or been prepared for pickup, cancellations may not be possible.

Non-Returnable Items

The following items are generally not eligible for returns or refunds:

• Seeds

• Planted or installed plants

• Plants that have been in the customer’s possession for more than 48 hours after delivery

• Plants damaged due to improper care or environmental conditions

Contact Us

If you have any questions about your order or this policy, please contact us:

The Wild Patch LLC
P.O. Box 1084
Duxbury, MA 02332
info@wildpatchnatives.com